Articles

Two Businessmen Talking

Do You Know What Is Expected of You?

“Do you feel like you know what is expected of you?” That is one of my favorite questions to ask employees because it can lead to a lot of clarity. First, I should acknowledge that I encountered this question while reading, How to be a Great Boss, by Gino Wickman. While I appreciated the whole […]

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10 Survey Items Tips

10 Tips for Creating Survey Items

We get to work with a lot of great people who want to provide a way for their clients or employees to receive feedback. During this process, we often help develop, revise, or refine survey items. We’d like to share 10 tips about common issues we have seen with creating survey items over the years. […]

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Friendly Coworkers

When Feedback Causes Distress

“Useless! What else can you not do?” My former supervisor said to me one day on the job in front of a customer. They had asked me to complete a task I wasn’t familiar with, and I needed some help. The outburst was not the reaction I was expecting or needed. I was taken aback […]

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Junior and Senior Employees

Timing Feedback for Junior Employees

Early in my career, I had four consecutive bosses comment, “I need another Michael.” I took that as a real compliment and very much appreciated it; however, my one complaint—especially with the first boss to say it—was regarding the timing. In that particular case, I was a research assistant to a professor in my second […]

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Troy Blaser Headshot

Dealing with Feedback Anxiety and Switching Things Up

Feedback Anxiety Have you ever learned something at work that turned out to be helpful in your personal life too? My wife, Sally, is taking a course toward a professional certification. Once a month the class has an observation session. In these sessions they each receive feedback from their instructor and their fellow students. These […]

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Father and Daughter in a Field

Building a Legacy with Feedback

My parents immigrated to the US in 1988 to fulfill their dreams of owning a home with a backyard in a neighborhood where their children could ride their bikes freely. It was challenging. They came here with nothing; my mother cleaned airplanes, while my father was a bus driver. With no college degrees of their […]

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Father and Son Father Leaving for Work

Help Your Team with Their Goals

Growing up I lived in the same house until I left for college. I remember my dad catching the bus down the street, and taking it to the station for the train into San Francisco. When I entered college, I thought I would be in the same job for a long time after I graduated. […]

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Woman Meditating

Working from Home: How Are You Doing?

My friend asked me the other day, “How did you handle working from home all those years? I’m going stir crazy!” I’m grateful for my small apartment but I understood how she felt. In the beginning, it was a real adjustment for me too. I had to be creative with the space I had, and […]

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