Tips for Survey Items

10 Tips for Creating Survey Items

We get to work with a lot of great people who want to provide a way for their clients or employees to receive feedback. During this process, we often help develop, revise, or refine survey items. We’d like to share 10 tips about common issues we have seen with creating survey items over the years. You can also download a checklist version. Anonymity If you’re going to ask the participants to provide demographic information, be sure to avoid demographic questions that are too specific and could reveal their identity. Wording Avoid acronyms, jargon, and abbreviations—including corporate-specific or HR-specific terms. If […]

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Friendly Coworkers

When Feedback Causes Distress

“Useless! What else can you not do?” My former supervisor said to me one day on the job in front of a customer. They had asked me to complete a task I wasn’t familiar with, and I needed some help. The outburst was not the reaction I was expecting or needed. I was taken aback and left the room in tears. After the customer reported the incident, this person apologized profusely and explained that they were having a bad day. Unfortunately, it happened again soon after. This time they said it was my fault and made it clear that I […]

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Car Crash

Brace for Impact! Two Tips to Manage Feedback

My wife and I had just finished getting some groceries when we were in our car stopped at a light waiting to exit the parking lot. It was winter in Idaho, and it was snowing. I was watching the traffic and noticed a car that was coming towards us with the blinker on. As it approached, I saw the wheels were turned, but the car was not turning and was still coming towards us. “Oh snap!” was all I said while bracing for impact. The car hit us. I get that same “brace for impact” feeling when I am going […]

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Junior and Senior Employees

Timing Feedback for Junior Employees

Early in my career, I had four consecutive bosses comment, “I need another Michael.” I took that as a real compliment and very much appreciated it; however, my one complaint—especially with the first boss to say it—was regarding the timing. In that particular case, I was a research assistant to a professor in my second year of grad school. The year was almost over, and I was about to graduate with my master’s degree in information science. The professor made this comment to the department secretary who would be helping him find a new research assistant for the next year. […]

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Troy Blaser

Dealing with Feedback Anxiety and Switching Things Up

Feedback Anxiety Have you ever learned something at work that turned out to be helpful in your personal life too? My wife, Sally, is taking a course toward a professional certification. Once a month the class has an observation session where they each receive feedback from their instructor and their fellow students. These sessions caused a good deal of anxiety for Sally (as I think they would for most people) and I wanted to help her with that anxiety. Fortunately for me, LearningBridge has recently started a podcast called Simply Feedback, and I suggested that she listen to a few […]

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Father and Daughter in a Field

Building a Legacy with Feedback

My parents immigrated to the US in 1988 to fulfill their dreams of owning a home with a backyard in a neighborhood where their children could ride their bikes freely. It was challenging. They came here with nothing; my mother cleaned airplanes, while my father was a bus driver. With no college degrees of their own, my parents fought to give their children a chance for a better life. They struggled to build their legacy and reminded us daily that if we worked hard enough, we could make it anywhere. I kept that sentiment after my college graduation when I […]

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Father and Son with Father Leaving for Work

Help Your Team with Their Goals

Growing up I lived in the same house until I left for college. I remember my dad catching the bus down the street, and taking it to the station for the train into San Francisco. When I entered college, I thought I would be in the same job for a long time after I graduated. I have now graduated from college, gotten married, started a family, and have a career. It’s clear to me now that it will be a process to get to the state my dad was at. I will need to make goals and achieve them to […]

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Woman Meditating

Working from Home: How Are You Doing?

My friend asked me the other day, “How did you handle working from home all those years? I’m going stir crazy!” I’m grateful for my small apartment but I understood how she felt. In the beginning, it was a real adjustment for me too. I had to be creative with the space I had, and I luckily found a routine that kept me sane. With many people now going remote, they are trying to adjust. I’m even struggling to find a new structure during these uncertain times. Before, I would usually grab lunch with a friend or go work at […]

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Woman Working on Documents

How to Explore, Share, and Act on Feedback – Part 3

Act on Feedback We have discussed how to explore and share feedback. Now it is time to act on the feedback. In Part 2 of this article, we discussed sharing your feedback with others. The act of sharing is the first step in acting on the results; however, it is not enough to make a meaningful difference. Others, particularly those who gave you feedback and those with whom you shared your results, should also see some change and growth in you. That doesn’t necessarily happen overnight. The fact that you met with somebody and discussed your results is a win […]

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Two Sitting Men Talking

How to Explore, Share, and Act on Feedback – Part 2

Exploring Leads to Sharing In Part 1 of this article, which focused on exploring feedback, we provided some tips about how to get comfortable with the feedback and not be too defensive. As you explore and learn about your feedback, it will naturally lead you toward sharing the results with others. Whom should you share your results with and how should you do it? Whom Should You Share Your Results with? Whom you should share your results with will vary somewhat from person to person; however, there are questions you can ask yourself to help you make that determination. Just be […]

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