“How do I compare to others like me?” It is a very natural tendency to want to know how we measure up to others in our group. It’s one of the first questions a participant in a 360-degree feedback survey asks after receiving their report. So, when considering a 360-degree feedback instrument, let’s consider the […]

When creating a survey, it can be easy to focus too much on the content of the survey questions themselves and overlook the response scale that goes with the survey items. Sometimes the response scale is just an afterthought, with only a numeric scale and no further instructions. For example, “On a scale of 1-5, […]

You’ve just been a participant in a 360-degree survey and you have now received your feedback report outlining your strengths and weaknesses, what you do well, and where you can improve. While it can be scary to get that report, you are off to a great start on a journey to improve! As you put […]

It may seem a little tangential, but I like this quote when I think about tips for creating survey items. “I have a new method of poetry. All you got to do is look over your notebooks… or lay down on a couch, and think of anything that comes into your head, especially the miseries… […]

We get to work with a lot of great people who want to provide a way for their clients or employees to receive feedback. During this process, we often help develop, revise, or refine survey items. We’d like to share 10 tips about common issues we have seen with creating survey items over the years. […]

Feedback Anxiety Have you ever learned something at work that turned out to be helpful in your personal life too? My wife, Sally, is taking a course toward a professional certification. Once a month the class has an observation session. In these sessions they each receive feedback from their instructor and their fellow students. These […]

Processes All my life, I have been interested in processes. At home, I have figured out the “best” way to load the dishwasher to fit the most dishes and get them the cleanest. (My wife isn’t convinced that my way is “best”, but she is happy as long as I’m doing the dishes.) At work […]