Friendly Coworkers

When Feedback Causes Distress

“Useless! What else can you not do?” My former supervisor said to me one day on the job in front of a customer. They had asked me to complete a task I wasn’t familiar with, and I needed some help. The outburst was not the reaction I was expecting or needed. I was taken aback and left the room in tears. After the customer reported the incident, this person apologized profusely and explained that they were having a bad day. Unfortunately, it happened again soon after. This time they said it was my fault and made it clear that I […]

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Father and Daughter in a Field

Building a Legacy with Feedback

My parents immigrated to the US in 1988 to fulfill their dreams of owning a home with a backyard in a neighborhood where their children could ride their bikes freely. It was challenging. They came here with nothing; my mother cleaned airplanes, while my father was a bus driver. With no college degrees of their own, my parents fought to give their children a chance for a better life. They struggled to build their legacy and reminded us daily that if we worked hard enough, we could make it anywhere. I kept that sentiment after my college graduation when I […]

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Woman Meditating

Working from Home: How Are You Doing?

My friend asked me the other day, “How did you handle working from home all those years? I’m going stir crazy!” I’m grateful for my small apartment but I understood how she felt. In the beginning, it was a real adjustment for me too. I had to be creative with the space I had, and I luckily found a routine that kept me sane. With many people now going remote, they are trying to adjust. I’m even struggling to find a new structure during these uncertain times. Before, I would usually grab lunch with a friend or go work at […]

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Full Heatmap with All Data

Tips to Help 360 Participants Get Robust Report Data

Personal feedback can be such an uncomfortable subject! We do all we can to avoid being in the hot seat. It’s hard enough to try to break old habits when it comes to myself, but it’s even more difficult to try to convince others to accept feedback. While working with HR to launch a new survey run for their managers, I try to reiterate the important role these feedback participants have in receiving a well-rounded report. The participant loses the opportunity to gain valuable insights into their leadership development when at the end of the process they get an incomplete […]

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Relaxed Business Woman on Phone

What to Look for in a 360

I remember an initial call with a client who had no idea where to start in her search for a 360. It’s hard to forget the urgency and uncertainty in her voice–was her request feasible in such a short timeframe? She specified the survey had to launch as soon as possible for her executive leadership team. This was the first time they would be going through the process together, but they were open to a pre-determined leadership model. She did not have any survey items prepared, and just going over the tasks she needed to complete was becoming way too […]

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